Here are some answers to frequently asked questions. If your question isn't answered on this list then feel free to contact us.
Do you have any testimonials from previous customers?
Yes, we are very grateful to our past customers who have written recommendations for us after having taken our tour(s). Please click here to go to our testimonials page to see what are customers say about us. We certainly look forward to providing you similarly with an unforgettable tour experience in Kyoto.
Are all of the Tour Guides bilingual - English / Japanese?
Yes, all of our Guides are bilingual in English and Japanese in order to provide you with efficiency and the best possible quality of tour service here in Kyoto, Japan. We certainly look forward to providing you with an unforgettable experience in Kyoto.
Where do tours begin?
We start tours at an agreed upon meeting place, often at Kyoto station. You will receive detailed instructions regarding where to meet to start the tour. Or, we might arrange to pick you up at your Kyoto city accommodation, so please be sure to include the full address of your accommodation with your reservation.
What is the cancellation policy?
More than 7 days notice before tour date: no penalty. Less than 7 days notice before tour date: 10,000 yen. Less than 24hrs notice before tour date or no-show: full payment is required. This policy may be modified in consideration of exceptional circumstances, but please understand that if you book and later cancel, it prevents us from offering our services to other customers.
Do you offer private tours? How many people are in a group tour?
Yes, we offer customized and private tours, so the number of people in each tour may be from 2 to around 10. Special rates can be arranged for full or half day tours, evening tours, private tours, or custom tours to match your travel plans, budget, and schedule. You can contact us at: firstname.lastname@example.org
What is included in the booking fee?
Generally, each tour includes transportation costs during the tour and a bilingual English/Japanese speaking guide accompanying you the whole time, who will give you tips on things to do and see in Kyoto. Minimal temple or garden entrance fees are separate. Additionally, not included are meals, gratuities and any added activities.
How are itineraries decided?
Each tour has a listing of attractions / places to visit. If you prefer to have a customized/private tour itinerary, please send us an email at: email@example.com, or include your preferred attractions in the notes area of your reservation.
What should I bring?
For clothing, as Kyoto can be cool in morning, then hot in afternoon, we recommend some layers of clothing, based on the season and weather conditions / forecast. Comfortable walking shoes, sneakers, or runners will be adequate as most temples, shrines, and gardens require some walking, often on stairs. You might prefer boots during the rainy season (from around the beginning of June to mid July), or in winter (it rarely snows).
Are we able to receive a discount(s) for booking multiple tours or for larger groups?
Yes, it is our pleasure to reward our customers who book more than one tour. Once you book your first trip we can provide you with a coupon code to use when you book your second (or third, or fourth) tour and you will get 10% off. We also offer 10% off for groups of 6 or more people and 15% off for groups of 8 or more people.